NAILS LIFE STUDIO POLICY
Appointments/Walk in: We gladly accept walk in and appointments. However walk in clients are first come first serve based. Phone call appointments are at least 1 hour in advance. To better assist you please arrive 10 minutes prior to your appointment.
Cancellation/No Shows: Due to timing of each appointment reserved if you are unable to make your appointment or running late, we appreciate a courtesy phone call. When rescheduling/canceling we require a 24 hour notice. No shows are unacceptable, we will not accept future no show appointments.
Ten Minute Grace Period: Scheduled appointment will be given 10 minute grace period. We will consider all late appointments as walk in. One late client can throw off our entire schedule and cause other clients to be late for their commitments.
Appointment Confirmation (NEW & IMPORTANT):
Our new system will send out email/text to confirm appointment. There will be a link. Any unconfirmed appointments pass the confirmation period will be subject to auto cancellation.
Please make sure you enter your email and phone number correctly before submitting.
.Tech Request Last Minute Cancellation/Reschedule:
We reserve this tech especially for you, after 2 last minute cancellation or rescheduling future tech request will be prohibited.
Children Policy: We love children! However due to safety reasons and relaxation purposes of our customers all children who are not being service will not be allowed in our spa area. Your understanding is greatly appreciated.
Gift Certificates: All gift certificates expire within 6 months of purchase date. No refunds/cash value/extensions. We are not liable for any lost or damaged gift cards. Any gift card that is tampered will be automatically void. Must be present at time of service.
Group/Parties: Party of 3 or more will require $50 deposit. All parties must arrive on time.
Guarantee: Enhancements and gel polish manicures are guaranteed with 5 business day grace period. Excluding breakages. Traditional polish service is not guaranteed only extended wear polish brand such as OPI / ESSIE LONG WEAR polish are guaranteed.
Refunds: If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. Absolutely NO REFUNDS will be given after you leave the salon.
We Reserve the Right to refuse service to:
Anyone with a nail condition we suspect contagious
Anyone with open or infected wounds on the treatment area
Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our providers
Rude, Mean, or Disrespectful , Non Cooperative